The Providence Center (TPC) recently rolled out its Case Manager Career Ladder, a tiered advancement framework, using the Registered Apprenticeship model. The program was offered to the entire Case Management staff as a way to increase their skills, obtain certification and further their careers. Almost all of the staff opted to participate and 90 new Apprentices began this summer.
The Apprenticeship pairs structured on-the-job learning with classroom learning and includes a salary increase upon completion of each of the three levels. Vickie Walters, Care New England’s Director of Workforce Development, worked to develop this program for over a year with input from current TPC case managers. “Case managers are the unsung heroes of behavioral health, and we wanted to provide them with something tangible to understand how they can meet expectations and be competent in their role,” said Walters.
Rhode Island College (RIC) plays a key role in this partnership, as the primary source for classroom learning at each level. During Level 1 of the program, RIC delivers an on-site 60-hour training program towards Community Support Professional (CSP) certification. “Previously, the certification training was offered through one organization with limited capacity. “It was challenging for us to reach our mandated staff certification outcomes.” Says Jillian Pastina, Director Residential Services, Nursing & Workforce Development. “Rhode Island College has been an essential partner in customizing their training to meet our needs, including making the effort to be recognized through the State as a CSP training institution. Now, we are able to offer much more predictable and flexible options for our staff.” Rhode Island College has also customized trainings to provide specialized training, as well as leadership training, to encourage the next generation of mentors and supervisors.
Measurable success in this program was shown through ROI data. TPC had been experiencing an 8% attrition rate. In the first three months of the Apprenticeship program the rate dropped to 2%. “We never imagined such dramatic results.” said Walters. “The Apprentice program has positively impacted our bottom line and improved patient care.”